A simple way for retail to increase its sales: intergenerational staff. I was at APC recently and referenced a style of jean from 15 years ago. The very nice sales assistant, who appeared to be about 25, had no idea what I was speaking about. Why would she?
When an older person is a truly knowledgable fashion/beauty professional, someone who has years of experience in the field, it’s a signal to me that I am not invisible. Bonus points if I think this person has some cool cred. I know they get me in a way that younger people can’t. This store becomes my trusted go-to.
It’s a fantastic way to show the customer the store appreciates and understands us. Not everyone in the store should be our age — that’s boring — rather a mixed staff that is truly intergenerational. Sales is about finding connection, finding alignment. I expect that in the future, as retail continues to understand the value people of our age have, we will see a lot more of this sort of thing.
AGEIST is often asked: How do we speak to your people without freaking out our current customer? This is a gimme: place some super-knowledgable fashion pros in your store. Cool is cool; even the kids will give you points for doing it.